Step 1: Activate Your Intellia Account

Log in: https://app.theintellia.com/
Note: You don’t have an Intellia account?: https://theintellia.com/plans

• If you see a Blue bar at the top:
  “Phone configurations are missing for this account. Please contact agency.”
  Click the Resolve button → Verify email + phone → Done.

• If you don’t see the Blue bar:
  You’re activated. Your account will continue loading your purchased assets.
  

• If needed (manual path):
  Settings → Phone System → Verify Email & Phone

Frequently Asked Questions

1. What does it mean to “activate” my Intellia account?
   Activation means your account has completed the required email + phone verification, so you can access all features properly.
   

2. I see a blue bar that says “Phone configurations are missing for this account. Please contact agency.” What do I do?
   Click Resolve on the blue bar, then verify your email + phone. Once completed, you’re done.
   

3. I don’t see the blue bar. Does that mean something is wrong?
   No — if you don’t see the blue bar, it usually means you’re already activated. Your account may still be loading your purchased assets in the background.
   

4. I clicked Resolve but the verification page won’t load. What should I try first?
   Refresh the page
   Log out and log back in
   Use an Incognito window
   Try another browser (Chrome recommended)
   

5. Where can I manually verify if I can’t find the Resolve button?
   Go to: Settings → Phone System → Verify Email & Phone
   

6. I verified, but the blue bar is still there. What now?
   Refresh the page first. If it still appears after a refresh, go to the manual path:
   Settings → Phone System → Verify Email & Phone
   If it still persists, contact support with a screenshot.
   

7. I’m logged in but my account looks empty / missing assets. Is activation incomplete?
   Not necessarily. If you don’t see the blue bar, your account is likely activated — it may just still be loading your purchased assets. Refresh and check again after a few minutes.
   

8. What if I don’t have an Intellia account yet?
   You’ll need to purchase a plan first at:
   https://theintellia.com/plans
   
   Then log in at:
   https://app.theintellia.com/
   

9. What details should I send support if I’m stuck?
   The email you used to log in
   A screenshot of the blue bar / error
   What step you got stuck on (Log in / Resolve / Manual verification)