How To Cancel Your Intellia Account Subscription

Before You Cancel (Quick Checklist)

• Download any invoices/receipts you need for accounting.

• Export anything important (contacts, opportunities, reports) if you want a backup.

• Make sure you’re logged into the correct sub-account.

Step-by-Step: Cancel Your Subscription

Step 1) Log in to your Intellia account

Log in normally and make sure you’re inside the account you want to cancel.

Step 2) Go to Settings

On the left sidebar, scroll down and click Settings (bottom-left).

Step 3) Open Billing

Inside Settings, click Billing from the left menu.

Step 4) Go to your Subscription

In the Billing page, look for a section or tab

• Subscription
  

  

Step 5) Click Cancel Subscription

Select Cancel Subscription (or Cancel Plan) and follow the prompts.

Step 6) Confirm the cancellation

You’ll be asked to confirm. Once confirmed, your Billing page should show your updated status (e.g., Cancelled or Cancels at end of period).

What Happens After You Cancel

• Your subscription status will update in the Billing page.

• You’ll typically continue to have access until the end of your current billing period (the exact date is shown in Billing).

• After the period ends, access may be restricted based on the subscription status.

If You Don’t See “Billing” or “Cancel Subscription”

This usually means one of these:

1. You’re not logged in as the Owner/Admin of the sub-account

2. Your user permissions don’t allow billing actions

3. You’re in the wrong account / wrong workspace

Fix: Log in with the Owner email for that sub-account, then try again.