The Multiple Phone Numbers feature in Intellia allows users to store up to 11 phone numbers for a single contact. Each number can be labeled (e.g., Mobile, Work, Home), and one can be marked as the primary number. This flexibility is ideal for clients, leads, or vendors who use multiple lines of communication.
Managing several phone numbers for a contact helps ensure your communication is always effective and well-organized.
Store up to 11 numbers per contact.
Assign meaningful labels to each number for clarity.
Set a primary number to prioritize outgoing communication.
Easily update or remove outdated phone numbers.
Improve accuracy in workflows and automation.
Ideal for sales, support, vendors, or personal contacts.
You can quickly add, label, and manage contact phone numbers directly from the contact record in Intellia.
In your Intellia dashboard, navigate to the Contacts tab and click on an existing contact or create a new contact to access the Phone numbers section.
Here you can enter multiple phone numbers(up to 10 phone numbers) and choose a label (Mobile, Home, Work, etc.). Also, check the Primary box to set it as the main number.
Keep your contact records clean and accurate by updating or deleting numbers as needed.
Click the Edit icon next to a number to change the digits or label.
Click the Trash icon to remove a number completely.
Only one number can be marked as Primary at a time.
This feature is especially useful in a variety of real-world business and communication scenarios.
Sales teams can call multiple numbers to reach leads more effectively.
Support teams can ensure they have backup contact options for clients.
Agencies can maintain both personal and professional numbers for each contact.
Vendors and partners often have different departmental numbers (e.g., billing vs. operations).
Emergency readiness for critical clients or services by saving backup numbers.
Q: What happens if I don’t set a Primary number?
The first number listed will automatically be treated as the primary number in outgoing calls or messages.
Q: Can I use the same label for multiple numbers?
No, each label can only be used once per contact to maintain clarity.
Q: Can I add international numbers?
Yes, just make sure to enter the number with the proper international code (e.g., +44 for the UK).
Q: Is there a way to reorder phone numbers?
Numbers are displayed in the order they’re entered. To reorder, remove, and re-add in your desired order.
Q: Can I use these numbers in workflows?
Yes! Workflows will always use the Primary number unless otherwise configured.
