1. Navigate to the Conversations module and open the message composer. Click on the SMS tab to start composing your message.
2. Locate the From number dropdown and click the dropdown to view available phone numbers.
3.Clicking the dropdown will display all available numbers. By default, the last used number for messaging the contact will be selected. Below each number, the friendly name and the assigned user are displayed. Tags indicating the default number and the last used number are shown next to each option. If there is no previous conversation, default number will be selected.
4. If the contact has multiple numbers, click on the dropdown next to the To field and select the appropriate recipient number for the message. If there is no previous conversation, primary contact number will be selected by default.
Role level access to phone numbers
Admins: Admins can access all the numbers configured in the account.
Users: Users can access
Default number configured for the account
Last used number to message the contact
Numbers that are assigned to the specific user
Numbers that are unassigned.
